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Director, Customer Support - Identity Management

Director, Customer Support - Identity Management

Rippling

2 - 7 years

4 - 8 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Salesforce Service Cloud B2B Products Training Program Design Sla Management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

Lead and manage a technical support team to provide exceptional customer support
Design and develop onboarding programs for new team members
Own team performance, KPIs, and drive improvements through data-driven experimentation
Deliver product feedback to reduce inbound contact rates and resolution times

Role Responsibilities:

Ensure the team has the tools and resources needed to support customers effectively
Collaborate with support leadership to refine operating processes
Communicate effectively with executive leadership on goals and priorities
Manage support practices and ensure adherence to SLAs across the team

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