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Customer Support Supervisor, Devices

3 - 8 years

3 - 8 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Data Analysis Team Management SLA Monitoring Cross-Functional Collaboration Customer Support Platforms

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables

  1. Lead and mentor a high-performing customer support team.
  2. Monitor performance metrics and drive improvements.
  3. Collaborate with Product, Tech, and Ops to resolve issues.
  4. Identify trends from feedback to improve support processes.

Role Responsibilities

  1. Oversee team operations, scheduling, and adherence.
  2. Provide coaching and growth opportunities for team members.
  3. Communicate team goals and updates to leadership.
  4. Contribute to knowledge base content and process enhancements.

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