Customer Support Specialist (Travel)

As a Customer Experience Specialist at Experience Co., you will play a crucial role in managing the post-sales journey for high-profile clients embarking on our adventures. Your primary focus will be on enhancing customer experience, nurturing high-value relationships, and collaborating with the business operations team. In this role, you will have the opportunity to interact with a diverse range of professionals, including individuals from renowned companies like Netflix and Meta, Emmy award-winning artists, and founders of International Art Projects. Your responsibility will be to ensure that our guests enjoy a seamless and stress-free travel experience with us. Your key responsibilities will include: - Taking ownership of the entire customer experience post-sale, ensuring a smooth journey from onboarding to completion. - Engaging with high-profile customers through calls to set expectations, provide guidance, and offer assistance. - Serving as a customer champion internally to elevate the overall customer experience of the brand. - Building strong connections and relationships with customers, acting as a single point of contact for any travel-related issues. - Tailoring post-sales communications to meet each customer's unique needs and preferences. - Identifying upsell and cross-sell opportunities by proactively engaging with customers and aligning with their goals. Additionally, you will be responsible for: - Managing customer escalations and collaborating with teams to resolve issues promptly. - Proactively addressing customer friction by working across departments. - Refining internal processes to enhance operational efficiency and implementing strategies to address recurring customer issues. - Elevating customer experience across all touchpoints by gathering insights and implementing improvements. - Monitoring key performance metrics, such as customer satisfaction scores and relevant KPIs. In this role, you will not only contribute to revenue generation but also play a vital role in enabling founders, creators, leaders, and misfits to embark on life-altering adventures while fostering a customer-centric culture within the organization.,