Customer Support Specialist

Job Description

you'reRole: Technical Support Executive Location: Bengaluru, Work from Office About Teachmint: At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutionsTeachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impactyour work here directly shapes the future of education. If youre excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us. Learn more: www.teachmint.com Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Identify customer needs/issues and provide appropriate solutions or alternatives. Assist customers with product information and technical support. Handle and resolve customer complaints, escalating issues when necessary. Keep accurate records of customer interactions and transactions. Collaborate with other teams to ensure seamless customer experiences. Provide feedback on customer concerns and suggestions to improve products and services. Stay updated on product knowledge and company policies. Requirements: Proven experience in customer support or a related field. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to remain calm and composed under pressure. Empathetic and patient attitude towards customers. Preferred Experience in Zoho desk or Zen desk