Customer Support Specialist

About the Role

Customer Care Representative

Key Responsibilities

• Handle inbound and outbound customer calls professionally and effectively.
• Identify and assess customers' needs to achieve high levels of satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Maintain clear and concise records of customer interactions and feedback.
• Meet personal and team qualitative/quantitative targets.

Requirements

• Education:

  Graduation is

  mandatory

  (any stream).

• Experience:

  Minimum

  1+ years of experience

  in a Voice Process (BPO/Customer Service).

• Communication:

  Excellent verbal communication

• Location:

  Must be based in or willing to relocate to

  Indore

  .

• Presence:

  This is a 100%

  Work from Office

  (WFO) role.

• Skills:

  Strong active listening, patience, and the ability to handle stressful situations calmly.

What We Offer

• Work-Life Balance:

  5-day work week.

• Environment:

  A vibrant, supportive, and professional office culture.

• Growth:

  Opportunities to grow within the company for high performers.