Customer Support Specialist

Company Description

Stock Tutor is dedicated to empowering individuals in the world of financial literacy and investment. Through its philosophy of Virtual Money, Real Trade, True Learning, Stock Tutor has made understanding the stock market simpler and more accessible for everyone. By providing innovative educational tools, the company equips its users with the knowledge and confidence to navigate financial decisions. Join Stock Tutor and contribute to building a future where financial knowledge is within everyone's reach.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Gurugram. The Customer Support Specialist will assist users by addressing inquiries, resolving concerns effectively, and ensuring customer satisfaction. Responsibilities encompass providing technical support, troubleshooting issues, and delivering clear communication to ensure top-notch service. The specialist will also collaborate with teams to analyze customer feedback and contribute to enhancing the user experience.

Qualifications

• Proficiency in Customer Support and ensuring Customer Satisfaction
• Strong Interpersonal Skills and the ability to communicate effectively with clients
• Experience in providing Technical Support and resolving technical issues
• Analytical Skills to assess feedback and resolve challenges efficiently
• Problem-solving abilities and a customer-focused approach
• Ability to work on-site in Gurugram
• Prior experience in an educational or financial services company is a plus
• Bachelor's degree in a relevant field is preferred