Customer Support Specialist

Company:

Experience Required:

Joining:

About the Role

Customer Support Escalation Executive

Key Responsibilities

• Handle customer escalations and ensure timely, accurate resolution.
• Perform

  root cause analysis (RCA)

  for recurring issues and recommend improvements.
• Work closely with internal teams to resolve complaints efficiently.
• Improve and maintain a high level of

  customer experience

  .
• Document customer interactions and maintain clear records.
• Identify trends and provide insights to strengthen support operations.
• Communicate effectively and handle pressure during escalations.

Skills & Competencies Required

• Strong

  communication skills

  (verbal & written).
• Excellent

  problem-solving

  and analytical abilities.
• Prior experience in

  customer support or escalation handling

  (6 months – 3 years).
• Fintech experience is a plus.
• Language proficiency in:

• English + Hindi + Telugu

  , OR

• English + Hindi + Tamil

Salary

₹25,000 CTC

Walk-in Details

Dates:

Work Location:

Type: