Customer support specialist

Responsibilities

• Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner
• Providing accurate and relevant information to customers about products, services, policies and procedures
• Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.
• Conduct outbound service calls to existing and prospective customers to provide information, resolve queries, and gather feedback through surveys.
• Carry out distance/virtual pre-sales activities including prospect engagement, needs assessment, and product/service explanation.
  

Requirements

• Relevant experience in the Customer Service field minimum from 2+ years
• Experience in a Call Center for corporate banking services starting from 2+ years
• Good knowledge of corporate banking products: letter of credit, banking guarantees, corporate loans & accounts etc.
• Proficient knowledge of IT systems.
  

We Offer

• Competitive salary and opportunities for professional development
• A quarterly bonus which is paid every quarter upon meeting the targets
• Collaborative working environment in a state-of-art Delhi office
• Professional and theme communities, support for employee initiatives
• Courses in Corporate University
• Opportunity to come to HQ and complete an internship at Sber.