Customer support specialist

As a Customer Support Specialist (contact center) at Sberbank in Delhi, your main role is to provide excellent support to corporate clients. **Key Responsibilities:** - Answer inbound calls and address customer inquiries, requests, and complaints promptly and professionally. - Provide accurate and relevant information to customers regarding products, services, policies, and procedures. - Investigate the root cause of customer issues and complaints to offer suitable solutions or alternatives. - Conduct outbound service calls to existing and potential customers for information dissemination, query resolution, and feedback collection. - Engage in distance/virtual pre-sales activities including prospect engagement, needs assessment, and explanation of products/services. **Qualifications Required:** - Minimum 2+ years of experience in the Customer Service field. - At least 2 years of experience in a Call Center environment for corporate banking services. - Good knowledge of corporate banking products such as letter of credit, banking guarantees, corporate loans & accounts, etc. - Proficient in IT systems. In addition, Sberbank offers competitive salary, opportunities for professional growth, quarterly bonuses based on target achievement, a collaborative working environment in a modern office in Delhi, professional and theme communities, support for employee initiatives, courses in Corporate University, and the chance to visit the headquarters and complete an internship at Sber.,