Customer Support Specialist

Job Summary

Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they will need the ability to work through several problems simultaneously to be effective.
Responding efficiently and accurately to customer, explaining possible solutions, and ensuring that clients feel supported and valued

Work Location:Bangalore/Pune

Respond to customer queries in a timely and accurate way, via phone, email or chat
Resolve the customer concern to be in line with standards defined basis client policies and guidelines.Make decisions according to the defined Policies and Procedures with High level of accuracyResponsible to deliver high quality and productivity results that meet the identified targets.Strong ability to multitask and take fast decisions independentlyMaintains composure and patience with customersEnergetic, friendly and approachable individuals who that understand the importance of great customer serviceCorrectly follow Flows and implement different quality standards/definition documentsBe responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.Demonstrates confidence and willingness to resolve customer requests or queries.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagementAbility to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.Role:Customer Success AssociateIndustry Type:BPO,International BpoDepartment:Customer,Service & OperationsEmployment Type:Full Time, PermanentRole Category:Customer Support

Education

Thanks&Regards

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