Customer Support Specialist - International Voice Process

Job Title: Customer Support Executive (Voice Process - International)

Location: Bangalore

Job Type: Full-time

Mode of Interview: In Person (Face to Face)

Shift: [Night Shift / Rotational Shifts]

Experience: 2+ years (International Voice Process)

Job Summary:

We are looking for a highly motivated and empathetic Customer Support Executive to join our voice-based international support team. The ideal candidate will have excellent English communication skills, a strong customer-first attitude, and a passion for delivering high-quality service experiences.

Key Responsibilities:

Handle inbound and outbound voice calls from international customers.

Deliver prompt, accurate, and courteous responses to customer inquiries.

Demonstrate active listening and empathy while resolving customer concerns.

Maintain detailed and clear documentation of customer interactions.

Meet individual performance metrics and quality standards.

Collaborate with internal teams to ensure a smooth customer journey.

Uphold a positive and professional attitude in a fast-paced environment.

Required Skills & Qualifications:

Excellent English communication skills, including grammar, pronunciation, articulation, fluency, and speech clarity.

Strong customer service orientation with the ability to manage diverse international customers.

Empathetic listener with a strong problem-solving mindset.

Prior experience in voice-based customer support (non-technical) is preferred.

Ability to multitask, prioritize, and manage time effectively.

Comfortable using basic computer applications and tools.

Interview Process:

Step 1: Aptitude Test

Conducted online

Requires microphone and camera access (mandatory checks in place)

Step 2: CRT (Communication Assessment) Round

Telephonic round conducted by a panelist

Assesses: Grammar, Flow, Articulation, Pronunciation, Speech Volume

Passing Score: Minimum 72%

Step 3: Operations Round

Evaluates: Empathy, communication quality, and customer-first approach

Conducted by the operations team