Customer Support Representative

Tech Mahindra

1 - 5 years

4 - 5 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

international voice process excellent communication in english telecom billing csat us voice process customer handling uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities

Handle and resolve
international customer queries
via
call
.
Identify customer needs and deliver solutions that ensure
maximum satisfaction
.
Build sustainable relationships and maintain
trust with global customers
.
Provide
accurate, valid, and complete information
using approved tools.
Achieve
customer service metrics
, including CSAT, quality scores, sales targets & chat/voice handling quotas.
Manage customer complaints and provide effective resolutions within defined timelines.
Follow all
communication protocols, guidelines, and process policies
consistently.

Candidate Requirements (Must-Have Skills)

Minimum 6 months of international voice process experience (Mandatory)
Experience in
customer support
,
BPO
, or
client service representative
roles.
Good knowledge of
CRM tools
and customer service processes.
Strong
customer orientation
, active listening, and adaptability to different personalities.
Excellent
communication skills
(verbal & written).
Ability to
multi-task, prioritize, and manage time
efficiently.

Perks & Benefits

Salary up to 5LPA
(Final offer depends on experience & interview performance)
Bothside cab facility
Loyalty Bonus
Performance Incentives

How to Apply

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