Customer Support Representative (Remote)

Job Description

Customer Support Specialist (Remote) 🚀 Work from anywhere | Full-time | Startup Culture About R u The 1 We're on a mission to reshape the trading experience—simpler, smarter, and more human. As we expand, we're looking for people who love helping others, thrive in fast-paced environments, and are excited to be part of something early-stage and impactful. The Role We’re hiring a Customer Support Specialist to become a core part of our client success team. You’ll be the first point of contact for our users—solving problems, building trust, and delivering support that feels personal, not robotic. Your Day-to-Day Full-time support coverage, later on rotating morning/evening shifts (UK time) Responding to client queries via E mail, Chat, Phone, Discord and Social Media Troubleshooting, resolving, and explaining issues clearly and effectively Collaborating with the team to share user feedback and improve clients' experience What You Bring A customer-obsessed attitude with patience and empathy Excellent written and spoken English Strong communication, organization, and critical thinking skills The ability to thrive both independently and in a team Experience in Forex trading or financial markets is an advantage What We Offer A fully remote , fast-paced startup environment Supportive leadership and an open feedback culture Opportunities to grow as we scale Respect, transparency, and a voice in what we build 📢 Stay Connected! Even if this role isn’t the perfect fit for you, we’d love to stay in touch! Follow us on LinkedIn to stay updated on our latest job opportunities, marketing trends, and industry insights. Join our growing community today! Interested? Interested? Send your CV or LinkedIn profile to: careers@RuThe1.com Show more Show less