Customer Support Specialist (Remote) 🚀 Work from anywhere | Full-time | Startup Culture About R u The 1 We're on a mission to reshape the trading experience—simpler, smarter, and more human. As we expand, we're looking for people who love helping others, thrive in fast-paced environments, and are excited to be part of something early-stage and impactful. The Role We’re hiring a Customer Support Specialist to become a core part of our client success team. You’ll be the first point of contact for our users—solving problems, building trust, and delivering support that feels personal, not robotic. Your Day-to-Day Full-time support coverage, later on rotating morning/evening shifts (UK time) Responding to client queries via E mail, Chat, Phone, Discord and Social Media Troubleshooting, resolving, and explaining issues clearly and effectively Collaborating with the team to share user feedback and improve clients' experience What You Bring A customer-obsessed attitude with patience and empathy Excellent written and spoken English Strong communication, organization, and critical thinking skills The ability to thrive both independently and in a team Experience in Forex trading or financial markets is an advantage What We Offer A fully remote , fast-paced startup environment Supportive leadership and an open feedback culture Opportunities to grow as we scale Respect, transparency, and a voice in what we build 📢 Stay Connected! Even if this role isn’t the perfect fit for you, we’d love to stay in touch! Follow us on LinkedIn to stay updated on our latest job opportunities, marketing trends, and industry insights. Join our growing community today! Interested? Interested? Send your CV or LinkedIn profile to: careers@RuThe1.com Show more Show less
About Us R U The 1 is a UK Prop trading firm providing traders with the capital, tools, and environment they need to succeed. We specialize in CFDs and global financial markets, offering opportunities for traders to excel within a professional and supportive ecosystem. We are expanding our team and looking for a creative and experienced Social Media & Content Manager with a solid understanding of financial markets, especially prop trading. This is your chance to take ownership of our online presence and play a key role in growing and engaging our global trading community. What You’ll Do Create and publish engaging, compliant content related to financial markets and prop trading (posts, videos, articles, infographics). Manage and grow R U The 1’s presence on Facebook, Instagram, X (Twitter), LinkedIn, YouTube, and Discord . Moderate and develop our Discord trading community , ensuring a professional, valuable, and inclusive space. Collaborate with marketing, design, and trading teams to produce impactful campaigns and initiatives. Stay ahead of social media trends, competitor activities, and platform updates to refine our strategy. (Preferred) Create simple graphics or short-form videos using tools like Canva, CapCut, or Adobe Creative Suite. What We’re Looking For Minimum 2 years’ proven experience in social media management. Strong knowledge of prop trading, CFDs, and financial markets . Very high / native level English. Experience managing YouTube channels and growing audience engagement. Skilled in community management, preferably with Discord moderation experience. Excellent copywriting skills, adaptable to different audiences and platforms. Basic graphic design or video editing skills are an advantage. Who You Are Detail oriented and highly organized. Comfortable working remotely and managing multiple priorities. Data-driven with the ability to turn insights into actions. Creative, proactive, and solutions-focused. What We Offer Competitive salary based on experience. Fully remote role with flexible working hours. Opportunity to be part of a fast-growing proprietary trading firm. Collaborative and innovative work culture. How to Apply: Send your CV and portfolio (with examples of social media content you’ve managed) to: careers@ruthe1.com