Customer Support Representative

Job Description:We are seeking a highly motivated and customer-oriented Diagnostic Customer Care Representative to join our team in Bangalore. The ideal candidate will be responsible for providing exceptional support to customers, handling inquiries related to diagnostic services, and ensuring a smooth and efficient experience for clients.

Key Responsibilities:

• Answer incoming calls and emails from customers, addressing inquiries related to diagnostic services, products, and processes.
• Provide accurate information regarding test procedures, results, pricing, and appointment scheduling.
• Assist customers in understanding the diagnostic services offered, helping them select appropriate tests.
• Resolve customer concerns and complaints promptly and professionally, ensuring customer satisfaction.
• Collaborate with internal teams (e.g., technical, operational) to address any customer issues or requests.
• Maintain detailed records of customer interactions, including inquiries, feedback, and resolutions.
• Follow up with customers to ensure the timely completion of their diagnostic services and that they are satisfied with the process.
• Stay updated with the latest diagnostic services, products, and company policies.
• Ensure compliance with all company procedures, privacy standards, and regulatory guidelines.

Qualifications:

• Proven experience in customer service or support roles (preferably in healthcare or diagnostics).
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Empathetic, patient, and attentive to customer needs.
• Basic knowledge of diagnostic procedures or medical terminology is a plus.
• Comfortable working with various customer service tools and software.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to work in shifts, including weekends if required.

Educational Requirements:

• A Bachelor’s degree in any discipline is preferred.
• Prior experience in customer service or healthcare-related fields is an advantage.

Benefits:

• Competitive salary package.
• Opportunity for professional growth and development.
• Health insurance and other benefits.

Job Type: Full-time

Pay: ₹11,994.88 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person