Posted:8 hours ago|
Platform:
Work from Office
Full Time
Job description
Experience - 1 - 3 years
Handle and resolve customer queries across multiple platforms, including email, calls, social media, and WhatsApp.
Ensure a seamless and satisfactory customer experience at every touchpoint.
Oversee logistics operations, coordinating with logistics partners to ensure accurate and timely order processing, delivery, and returns.
Assist in system and tool integration to streamline daily operations for customer support, logistics, and collaboration with store managers.
Plan, execute, and manage customer-related campaigns through channels such as WhatsApp, SMS, and other communication platforms.
Continuously monitor and optimize customer support and operational processes to improve efficiency and effectiveness.
Work closely with teams like sales, marketing, and product to resolve customer issues and provide valuable feedback for process improvement.
Leverage knowledge of Direct-to-Consumer (D2C) models to enhance customer support, order fulfillment, and satisfaction across various touchpoints.
Mynd
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