Customer Support Representative

Job description:

Job Title: Customer Support Executive- Health Care

Location: Bangalore

Company: Lifetime Health

Working days - 6

Rotational Week off

About Us:

Lifetime Health is a leading healthcare home service startup dedicated to providing personalized and top-quality healthcare services to our clients. We are committed to improving the health and well-being of our customers by delivering the highest standards of care in the comfort of their homes.

Job Description:

As a Customer Support Executive, you will play a pivotal role in ensuring that our clients receive the best possible healthcare experience. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring the highest level of satisfaction. You will need to leverage your expertise in healthcare and customer service to make a significant impact on our clients' lives.

Key Responsibilities:

• Customer Assistance: Act as the primary point of contact for customer inquiries, addressing their concerns, and providing information about our healthcare services.
• Issue Resolution: Proactively identify and resolve customer issues, ensuring the highest level of satisfaction.
• Language Proficiency: Be fluent in Kannada and possess strong communication skills in both spoken and written forms to effectively interact with customers.
• Healthcare Expertise: Utilize your medical background to understand and effectively communicate healthcare-related information to customers.
• Customer Education: Educate customers on our healthcare services, packages, and any necessary information they might need.
• Appointment Scheduling: Assist customers in scheduling medical appointments and services, ensuring convenience and timely service delivery.
• Record Keeping: Maintain accurate and organized records of customer interactions, inquiries, and resolutions.
• Cross-functional Collaboration: Collaborate with other teams, such as the healthcare team, to ensure seamless service delivery.
• Feedback Collection: Gather feedback from customers and convey it to the relevant teams for continuous improvement.

Qualifications:

• A maximum of 2 years of experience as a Customer Support Executive in a healthcare industry.
• Fluency in Kannada is essential.
• Exceptional communication and written skills.
• Strong problem-solving skills and a customer-centric approach.

Additional Information:

This position offers a competitive salary and benefits package. You will have the opportunity to work with a dynamic and passionate team dedicated to making a positive impact on people's lives.

Lifetime Health is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. We encourage candidates from all backgrounds to apply

Job Type: Full-time

Pay: ₹25,000- ₹30,000per month

Schedule:

• Rotational Shift

Education:

• Bachelor's Preffered

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Kannada (Required)
• English (Preferred)
• Hindi (Preferred)

Ability to Commute:

• Bengaluru, Karnataka (Required)

Ability to Relocate:

• Bengaluru, Karnataka: Relocate before starting work (Required)

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund