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follicular technologies pvt ltd
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Customer Support Representative

Customer Support Representative

follicular technologies pvt ltd

0 - 1 years

0 Lacs

andheri west mumbai maharashtra

Posted:14 hours ago| Platform: Indeed logo

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Skills Required

support logistics resolve tracking service certifications communication planning

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Make regular outbound calls to confirm delivery reached intended recipients.
Coordinate with delivery personnel, third party logistics and clients to track shipments and resolve issues.
Maintain accurate records of call outcomes, delivery updates and pending cases.
Update internal tracking systems with latest delivery status and exceptions.
Handle inbound calls related to delivery queries or delays.
Follow up on undelivered consignments and ensure attempts where necessary.

Preferred Candidate:

Minimum 6 months of experience in a domestic BPO environment, preferably in customer service or a similar field.
High school diploma or equivalent (college degree or relevant certifications preferred).
Excellent communication skills, both verbal and written, with the ability to engage clients professionally and clearly.
A proactive, empathetic approach with a genuine desire to help people.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund

Ability to commute/relocate:

Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Call center: 1 year (Preferred)

Work Location: In person

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