RESPONSIBILITIES Customer Inquiries: · Respond promptly to customer inquiries regarding shipment status, delivery schedules, and logistics processes through various communication channels. · Provide accurate and detailed information about customer orders while addressing any concerns or issues that arise. · Make outgoing calls regarding Non-Delivery Reports (NDR), Return to Origin (RTO), and other requirements as needed. Order Processing: · Process customer orders meticulously, ensuring accuracy in product selection, quantity, and delivery details. · Collaborate with internal teams to ensure the smooth processing of orders and timely delivery to customers. Issue Resolution: · Investigate and resolve customer complaints, discrepancies, and delivery issues in a professional and timely manner. · Work closely with the logistics team to identify root causes of problems and implement effective corrective actions. Communication: · Maintain open and effective communication with customers, carriers, and internal stakeholders to ensure clarity and transparency throughout the logistics process. · Keep customers informed of any changes in delivery schedules or unexpected issues that may impact their shipments. Documentation: · Ensure accurate and complete documentation for all customer interactions and issue resolutions to maintain high standards of service. · Prepare reports and maintain records of customer interactions, transactions, and feedback for continuous improvement. Continuous Improvement: · Identify opportunities for enhancing processes within customer support and logistics operations. · Provide constructive feedback to management on recurring issues and contribute to the development of effective solutions. Job Type: Full-time Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Location: Mumbai, Maharashtra (Required) Work Location: In person

Primary Responsibilities: 1. Printing labels for couriers 2. Sorting labels 3. RTO calling 4. Order calculation 5. Priority dispatch 6. Inventory management Job Types: Full-time, Internship Contract length: 3 months Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Secondary(10th Pass) (Preferred) Work Location: In person

Job summary We are looking for a proactive and organised logistics coordinator to manage communications with delivery partners, vendors and consumers. The primary responsibility is to ensure timely follow up calls to confirm delivery status and assist in the smooth execution of daily logistic operations. Key responsibilities Make regular outbound calls to confirm delivery reached intended recipients. Coordinate with delivery personnel, third party logistics and clients to track shipments and resolve issues. Maintain accurate records of call outcomes, delivery updates and pending cases. Update internal tracking systems with latest delivery status and exceptions. Handle inbound calls related to delivery queries or delays. Collaborate with the logistics and warehouse team to ensure a seamless dispatch and receipt process. Follow up on undelivered consignments and ensure attempts where necessary. Assist in basic administration tasks like data entry documentation and inventory coordination. Requirements HSC/SSC pass Good communication skills (Languages: Hindi, English and Marathi) Basic computer knowledge MS excel, email and data entry Ability to multitask and be organised Preferred skills Experience in logistics coordination Familiarity with CRM or any logistics tracking software. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Work Location: In person

WAidon is a bootstrapped startup, striving to become the top gun in hair regrowth sector. Are you a creative mind with a strong design sense, we’re looking for a Graphic designer to support our Digital Marketing team! Location: Andheri, Mumbai Duration: 3-6 months Stipend: Up to 15,000/month Responsibilities: · Design engaging creatives for digital and social media campaigns · Perform basic video editing for marketing content. · Collaborate with the team on visual strategy. Requirements: · 6 months experience in graphic design( internship or freelance) will be preferred. · Proficiency in Adobe Premier Pro, Photoshop and Illustrator. · Working knowledge of Canva · Basic video editing skills · Creative, detail oriented, and eager to learn. KINDLY EMAIL YOUR PORTFOLIO ON [email protected] Note: Successful completion of the internship may lead to a full time job opportunity based on performance. Job Types: Full-time, Internship Contract length: 3-6 months Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Paid time off Work Location: In person

Key Responsibilities : Handle inbound calls from prospective and existing clients, providing information on our hair regrowth treatments, products, and services. Make outbound calls to follow up with potential leads, provide appointment reminders, and promote ongoing care services. Assist clients with understanding their treatment options, addressing concerns, and guiding them through the process of booking consultations. Maintain accurate records of client interactions and follow-up actions within our CRM system. Provide excellent ongoing support for existing clients, including appointment scheduling, rescheduling, and follow-ups. Respond to inquiries with empathy, professionalism, and care, ensuring a positive and supportive client experience. Collaborate with hair care specialists to ensure clients receive consistent, high-quality service. Address and resolve customer concerns promptly, escalating complex issues to management when needed. Educate clients about special offers, new treatments, and product lines that could enhance their experience. Preferred Candidate : Minimum of 1 year of experience in a domestic BPO environment, preferably in customer service or a similar field. High school diploma or equivalent (college degree or relevant certifications preferred). Excellent communication skills, both verbal and written, with the ability to engage clients professionally and clearly. A proactive, empathetic approach with a genuine desire to help people. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Provident Fund Work Location: In person Expected Start Date: 20/07/2025

Job Description: Are you looking for a dynamic and rewarding role in a fast-paced environment? Join our team as a Picker & Packer at Follicular Technologies Pvt Ltd ! As a vital member of our operations, you will play a crucial role in ensuring accurate order fulfillment and timely delivery to our valued customers. Location : Amboli Naka, Andheri West. Responsibilities: Efficiently pick and pack products according to order specifications. Inspect items for defects and damages before packaging. Ensure items are properly labeled and packaged securely for safe transport. Maintain a clean and organized work area. Collaborate with team members to meet daily production targets. Assist in inventory management and stock rotation. Follow all safety guidelines and procedures. Qualifications: Previous experience in a similar role is a plus but not required. Detail-oriented with the ability to maintain accuracy under pressure. Physical ability to stand, lift, and move items for extended periods. Strong organizational skills and a team-player attitude. Basic computer skills for order tracking. Excellent communication skills. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Paid time off Provident Fund Work Location: In person Expected Start Date: 27/07/2025

Adon Hair Care is a cutting-edge Direct-to-Consumer (D2C) hair care company dedicated to providing personalized solutions for hair fall and related concerns. We combine advanced technology with expert consultations to deliver exceptional care. Our process is simple: customers fill out a form, receive a professional video consultation from our in-house doctors, and access customized treatments directly from our platform. With innovation at the heart of what we do, we aim to redefine hair health solutions. Job Description: Adon Hair Care is looking for dedicated BAMS/BHMS professionals to join our team as Online Hair Care Consultants. Whether you’re a fresher, have completed an internship, or hold up to 1 year of experience, this is a fantastic opportunity to grow your career in a dynamic and supportive environment. You will provide expert hair care consultations through video calls, ensuring each client receives personalized attention and effective treatment plans. Job Types: Full-time, Permanent Pay: ₹27,000.00 - ₹30,000.00 per month Benefits: Paid time off Provident Fund Ability to commute/relocate: Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 1 year (Required) Work Location: In person