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Conviction Hr Private Limited
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Customer Support Representative

Customer Support Representative

Conviction Hr Private Limited

0 - 31 years

4 - 7 Lacs

goregaon east mumbai/bombay

Posted:23 hours ago| Platform: Apna logo

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Skills Required

support transactions resolve data compliance communication learning

Work Mode

On-site

Job Type

Full Time

Job Description

Hiring For World's Largest Banking Related Process Location: Malad, Mumbai Shift: US Shifts (Night Shift) Transport: Two-way cab provided About the Role: We are hiring energetic and customer-focused professionals for the world’s largest banking process. The role involves assisting US-based customers with their banking-related queries and transactions, ensuring a seamless and high-quality support experience. Key Responsibilities: Handle inbound and outbound calls related to banking products and services. Resolve customer queries regarding account information, transactions, online banking, credit/debit cards, loans, and payment issues. Maintain accurate customer records and ensure data confidentiality. Provide prompt and efficient solutions while adhering to process and compliance guidelines. Meet performance targets in terms of quality, customer satisfaction, and productivity. Eligibility Criteria: Minimum HSC (12th pass) qualification required. Minimum 6 months of experience in a BPO or customer support role (banking process preferred). Excellent communication skills in English (both verbal and written). Willingness to work in US night shifts with two rotational shifts Perks & Benefits: Two-way cab facility. Attractive salary and performance incentives. Opportunity to work with a leading global banking brand. Career growth and learning opportunities in the banking domain. Contact for More Information: Phone: 9136513531 / Dhanush

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Customer Support Representative