Customer Support & Product Development Engineer

Full Job Description

• Job ID - 015
• Job role - Customer Support & Product Development Engineer
• Number of Positions - 1
• Job Type - Full-Time Office
• Work Location - Lajpat Nagar, New Delhi

Aether Prosthetics is a medical robotics company focused on biosignal processing and bionic limbs for upper limb amputees.

We are currently looking for a Customer Support & Product Development Engineer to provide support for Aether’s advanced prosthetic devices, ensuring optimal performance, customer satisfaction, and compliance with industry standards.

Key Responsibilities:

• Provide customer support and resolve queries
• Manage servicing, troubleshooting, and repair of hand and elbow
• Perform on-site visits for device installations, repairs, and maintenance
• Lead mechanical and embedded design projects
• Manage inventory of spare parts, tools, and replacement components
• Plan and execute the Elbow Production
• Ensure compliance with medical device regulatory standards during servicing and production
• Manage glove development, including design, and refinement based on user feedback
• Collaborate with R&D and product teams to report bugs and suggest improvements
• Provide feedback to production teams on customer insights and emerging needs

Qualifications and Requirements :

• Bachelor’s degree in Mechanical or Mechatronics
• Knowledge of hardware troubleshooting and basic firmware/software debugging
• Hands-on experience with medical devices, robotics, or prosthetics
• Excellent English communication skills for technical and non-technical team/users

Experience:

• Total work : 1-2 year
• Prior experience in a support or service role within the medical or biomedical industry is preferred

Language Preference :

Hindi, English

Working Hours:

Monday-Friday: 10:30 am - 7:00 pm

Saturday: 11:00 am - 5:00 pm

Salary & Perks:

INR 30,000 - 35,000 per month

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

• Have you done Bachelor’s degree in Mechanical or Mechatronics?

Work Location: In person