Aether Biomedical Pvt. Ltd

Full Job Description Job ID - 015 Job role - Customer Support & Product Development Engineer Number of Positions - 1 Job Type - Full-Time Office Work Location - Lajpat Nagar, New Delhi Aether Prosthetics is a medical robotics company focused on biosignal processing and bionic limbs for upper limb amputees. We are currently looking for a Customer Support & Product Development Engineer to provide support for Aether’s advanced prosthetic devices, ensuring optimal performance, customer satisfaction, and compliance with industry standards. Key Responsibilities: Provide customer support and resolve queries Manage servicing, troubleshooting, and repair of hand and elbow Perform on-site visits for device installations, repairs, and maintenance Lead mechanical and embedded design projects Manage inventory of spare parts, tools, and replacement components Plan and execute the Elbow Production Ensure compliance with medical device regulatory standards during servicing and production Manage glove development, including design, and refinement based on user feedback Collaborate with R&D and product teams to report bugs and suggest improvements Provide feedback to production teams on customer insights and emerging needs Qualifications and Requirements : Bachelor’s degree in Mechanical or Mechatronics Knowledge of hardware troubleshooting and basic firmware/software debugging Hands-on experience with medical devices, robotics, or prosthetics Excellent English communication skills for technical and non-technical team/users Experience: Total work : 1-2 year Prior experience in a support or service role within the medical or biomedical industry is preferred Language Preference : Hindi, English Working Hours: Monday-Friday: 10:30 am - 7:00 pm Saturday: 11:00 am - 5:00 pm Salary & Perks: INR 30,000 - 35,000 per month Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Application Question(s): Have you done Bachelor’s degree in Mechanical or Mechatronics? Work Location: In person