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Customer Support Officer_Voice_BPO

Customer Support Officer_Voice_BPO

Mphasis

0 - 4 years

1 - 4 Lacs

pune

Posted:8 hours ago| Platform:

Apply

Skills Required

excellent communication in english inbound voice process bpo customer service inbound calls international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who are we looking for?

Graduate
freshers
and experienced candidates with
excellent communication skills
Analytical skills

experienced

Technical Skills:

Operating the computer- Intermediate
MS Office - Intermediate
Avaya/Phone Operating skills Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance

Process Skills:

Respond to customer queries via inbound/outbound calls and emails within defined SLAs
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A and online typing tests

Behavioral Skills

Positive energy
Positive attitude
Self- learner

Qualification:

Any Graduate, Freshers can apply

Shift:

Transportation:

Divya M - divya.muthusamy@mphasis.com

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