Customer Support - Nutrition

Job Title: Nutrition Expert – Customer Support

Location: Mahipalpur, Delhi
Working Hours: Monday to Saturday – 9:00 – 6:00 PM ( 2nd & 4th Saturday off )

About Us

At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers.

Role Overview

We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries, providing expert advice on supplements, and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers.

Key Responsibilities

Customer Support Management

• Respond to customer inquiries across chats, emails, and social media platforms regarding supplements, nutrition, and product usage.
• Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals.
• Troubleshoot customer concerns related to products, orders, and other service inquiries.
• Follow up with customers to ensure satisfaction and resolve any ongoing issues.

Nutrition Expertise

• Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.).
• Educate customers on the benefits, ingredients, and proper usage of various products.
• Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements.

Collaboration & Support

• Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately.
• Contribute to creating FAQs, blog posts, and educational materials for customers.
• Share insights from customer feedback to improve our product offerings and customer experience.

Qualifications & Requirements

• Bachelor’s or Master’s degree in Nutrition, Dietetics, or a related field.
• 2+ years of experience in nutrition counseling, customer support, or a similar role.
• Strong understanding of dietary supplements, nutrition science, and wellness products.
• Excellent communication skills (both written and verbal) with a customer-centric approach.
• Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care.
• Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat).

Preferred Skills

• Certifications in Nutrition, Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.)
• Previous experience with e-commerce platforms and handling online customer support.
• Ability to work in a fast-paced environment and manage customer expectations effectively.
• Passion for wellness, fitness, and maintaining a healthy lifestyle.

What We Offer

• Opportunity to be part of a growing brand in the health and wellness industry.
• Collaborative, innovative, and dynamic team environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development in the field of nutrition.

To Apply

Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com.
Subject: Application for Nutrition Expert – Customer Support

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

• Day shift
• Morning shift

Work Location: In person

Speak with the employer
+91 9546685064