Customer Support

Mycloud Hospitality

1 - 2 years

1 - 4 Lacs

Guwahati

Posted:8 hours ago| Platform:

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Skills Required

Training Hospitality hotel operations Relationship Manager Technology Customer support Customer relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Company

mycloud Hospitality is one of the most exciting and latest technology offering addressing small and medium size hotels operations and e-distribution requirements. At mycloud we are young and dynamic team and we are looking for young and dynamic people to join us who are excited and enthusiastic about handling a start up product.

Heres what you have to do

Own Customer Relations during the entire Life Cycle of the Client.
Onboard new accounts, provide training, refreshers to new or old accounts.
Product demos online and offline.
To resolve all client queries over Mail/Chat/Skype.
Foster and create a Win-Win relationship with new and existing customers.
Help with and coordinate with customers with respect to renewals and payments.
Periodic account reviews with reporting manager on service issues, revenue, profitability, run rate gaps and actionable plans.
Maintain internally agreed SLA figures.
Adhere to, and contribute to the development of support processes, procedures and standards.
Maintain discipline, timely reporting, update client list, strictly following the work norms of the company.
Coordination with other teams to create a good atmosphere.

Requirements

Any graduate / postgraduate with experience in similar kind of role.
Should have 1-2 years of software product selling experience or alternatively experience in Hotel operations.
If you have Hospitality background and experience, it would be ideal.
Should have computer skills on internet, and good presentation skills.
Excellent command over written and spoken English.
Fluent Speech and communication skills.
Fresher s can apply too.

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