Customer Support Manager

The position requires you to resolve customer issues, drive service and spare parts revenue in the service network to ensure high customer satisfaction and after-sales revenue. You will work within company policies and code of conduct to achieve these goals. To be eligible for this role, you should have a B.Tech/M.Tech in Mechanical Engineering with a specialization in Automobile or Electrical. Additionally, you should have 3-7 years of experience in a technical and/or customer servicing role, preferably in automobile, two-wheeler, commercial & passenger ancillaries, heavy engineering, or other related sectors. You are expected to possess Tata Motors Leadership Competencies such as developing yourself and others, leading change, driving execution, leading by example, motivating self and others, and customer centricity. Key responsibilities will include managing 7 to 8 workshops (dealerships & TASS) in a state, as well as handling 15 to 20 key accounts & STU (State Transport Undertaking). You should have a deep understanding of automobiles, strong analytical and problem-solving skills, and excellent interpersonal skills. If you meet these requirements and are passionate about automobiles and customer service, we encourage you to apply for this exciting opportunity in Vijayawada, IN.,