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Augusta Infotech
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Customer Support Manager - ALM

Customer Support Manager - ALM

Augusta Infotech

9 - 15 years

|

9 - 13 Lacs

pune maharashtra india

Posted:4 days ago| Platform: Foundit logo

Apply

Skills Required

ambit alm transfer pricing risk management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities

Conduct functional analysis, gather requirements, and document business processes
Provide client training, product demonstrations, and technical support on Ambit ALM/ADI
Log and manage customer issues via Salesforce, ensuring SLA-based resolutions
Collaborate with PS and development teams for issue resolution and solution design

Key Deliverables

Functional and technical documentation including SOW, VOS, and business workflows
Accurate client training and user support on ALM, ADI, and profitability products
Root cause analysis and resolution of customer issues with detailed follow-up
Support in product demonstrations, valuation model understanding, and ALCO reporting compliance

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Augusta Infotech

Information Technology

New Delhi

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