Customer Support

Job Title:
Customer Support / Technical Support - Voice Process (Avengers TS & CS)

Location:
Bangalore, Frazer Town (Work from Office)

Process:

• Avengers TS - Voice (Technical Support)
• Avengers CS - Voice (Customer Support)

Job Responsibilities:

• Handle inbound and outbound voice calls with international clients.
• Provide accurate information and solutions to customer queries.
• Meet performance and quality targets in line with company standards.
• Participate in training sessions to enhance process knowledge and communication skills.
• Maintain professional communication and problem-solving skills during interactions.

Qualification & Experience:

• Graduate / Undergraduate.
• TS Process: Fresher OR Undergraduate with a minimum of 1 year of international experience.
• CS Process: Undergraduate/Graduate with a minimum of 1 year of international experience.
• Excellent verbal communication skills in English.

Interview Process:

• HR - Initial Screening
• Voice Versant Test (Score: 60)
• Typing Test (25 WPM with 85% accuracy)
• Operational Round

Salary & Benefits:

TS Process:

• CTC: ₹3,80,000 – ₹4,78,000
• Take Home: ₹23,600 – ₹31,700 (based on previous package)

CS Process:

• CTC: ₹3,45,000 – ₹4,15,000
• Take Home: ₹20,800 – ₹26,400 (from 2nd month)

Transport:

• One-way cab (Night shifts only: 7 PM – 7 AM).
• Free for women employees at night.
• Male employees charged ₹75 per one-way trip.

Work Mode:

Work from Office

Additional Notes:

• Night shift cab facility available.
• Growth opportunities within the organization for high performers.

Job Types: Full-time, Permanent, Fresher

Pay: ₹26,900.00 - ₹31,700.00 per month

Benefits:

• Health insurance

Work Location: In person

Speak with the employer
+91 9035669758