Customer Support Intern

Job Description

Act as aTechno-Functional Consultant and maximize adoption of the product Assist & trainCustomers to implement their process and help them to resolve their supportqueries Increase overallretention and do in-depth analysis to create up-sell/cross-sell opportunities Eliminate risksproactively and share product feedback and experience with Product team Showcase newlyreleased features and maximize the consumption, share road-map with customersand gather their feedback to improvise the product Delivering andcommunicating ROI for our clients, throughout the customer lifecycle Being the trustedpartner for the customer on use-case and product functionality Customer onboarding,training, and support Making customers awareof resources such as knowledgebase articles, tutorials,how-to videos and webinars Gathering customerfeedback and sharing it internally to improve the product and/or establishbetter Customer Support practices Analyzing customer dataand helping them discover aspects of the product that are most beneficial tothem Carrying out periodichealth checks to avoid churn Firefighting duringaccount escalations Account management andrenewals Keeping customersupdated on changes to the product theyre using, new features and new productsthey might find useful Encouraging customeradvocacy through internal NPS surveys, external reviews, case studies,testimonials, and referrals Upselling andcross-selling through review of customers progress Requirements Preferred Qualifications We dont care about your educationdegree, # of years of experience as far as your ground knowledge is solid. Excellent verbal and writtencommunication skills Natural sense of no I being in anyTEAM