The Sr. Executive Procurement plays a crucial role in the procurement process, responsible for looking over the vendor payment cycle, follow ups with payments and acquiring goods and services essential for the organizations functioning. This role involves vendor management and ensuring cost effectiveness in all procurement activities & data management. Responsibilities : Collaborate with various departments to understand their procurement needs and develop effective procurement strategies. Monitor Finished Goods/Packaging Material ordering processes placed to vendor availability, quantities, quality and delivery terms. Responsible for timely issuance of purchase orders of GF/PM to suppliers and get order acknowledgement within the expected turnaround time. Timely arranging invoice of Finished Goods/Packaging Material vendors & following up with finance department for timely payment. Maintaining reports necessary for updating Finished Goods/Packaging Material tracking sheet and maintain KPI’s (Key performance Indicator). Overall payment oversees. PO/Invoice checking against rate list. Qualifications and Skills: Must have 4 to 5 yrs of experience. Typically, a bachelor's degree in business, supply chain management, or a related field. Relevant experience in procurement or supply chain management. Strong negotiation and communication skills. Knowledge of procurement software and tools. Analytical and strategic thinking skills.

Job Title: Warehouse Auditor Department : Logistics / Supply Chain Reports To : Warehouse Manager /Operations Head Location : Kolkata Job Type : Full-time Job Summary: The Warehouse Auditor is responsible for ensuring the accuracy and integrity of inventory within the warehouse by conducting regular audits and compliance checks. This role plays a critical part in minimizing inventory discrepancies, enhancing operational efficiency, and supporting continuous improvement initiatives in warehouse processes. Key Responsibilities: Inventory Auditing & Verification Conduct scheduled and random inventory audits (cycle counts, stock counts, bin audits, etc.). Reconcile physical inventory with warehouse management system (WMS) records. Investigate discrepancies in stock levels and document findings. Compliance & Quality Checks Ensure all warehouse procedures comply with company policies and industry regulations. Audit inbound and outbound shipments for accuracy and proper documentation. Monitor handling, storage, and labeling practices to meet safety and quality standards. Reporting & Documentation Maintain accurate audit records and prepare detailed audit reports for management. Highlight areas of risk and recommend corrective actions or process improvements. Track audit trends and provide feedback to warehouse and operations teams. System & Process Review Evaluate the performance of WMS and other inventory-related software for accuracy and usability. Collaborate with IT and operations teams to resolve system-related inventory issues. Training & Support Assist in training warehouse staff on inventory procedures and best practices. Support internal and external audits by providing necessary documentation and information. Requirements: Education & Experience: Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred. 2+ years of experience in inventory control, warehouse auditing, or a similar role. Experience with Warehouse Management Systems (WMS) and ERP software (e.g., SAP, Tally etc). Candidate from skincare/cosmetic care/personal care/FMCG is mandatory. Skills & Competencies: Strong analytical and problem-solving skills. Attention to detail and high level of accuracy. Proficiency in Microsoft Excel and inventory management tools. Excellent communication and documentation skills. Ability to work independently and manage time effectively. Knowledge of industry standards (e.g., ISO, OSHA) is a plus.

Customer Support Assistant Manager Job Overview: The Customer Support Assistant Manager at Dot and Key is responsible for overseeing and enhancing the customer support function within the organization. This role involves managing a team of customer support representatives, developing strategies to improve customer satisfaction, and ensuring that the support team delivers high-quality service in line with company standards. Key Responsibilities: 1) Team Management: Lead, mentor, and motivate the customer support team. Conduct regular performance reviews, provide feedback and professional development. Manage scheduling, staffing and resource allocation to meet support demand. 2) Customer Experience: Develop and implement strategies to improve overall customer satisfaction and loyalty. Analyze customer feedback and support metrics to identify areas of improvement. Handle complex or escalated customer issues and timely resolution. 3) Process Improvement: Evaluate and enhance customer support processes and procedures. Implement best practices and innovative solutions to improve efficiency and effectiveness. Monitor and report on key performance indicators (KPIs) to track team performance and customer satisfaction 4) Training and Development: Design and deliver training programs for new and existing team members Ensure the team is knowledgeable about company products, services and policies. Promote a culture of continuous learning and improvement. 5) Collaboration: Work closely with other departments, such as Sales, Product, and Marketing, to ensure a cohesive approach to customer service. Provide feedback to product and development teams based on customer insights and support trends. 6) Reporting and Analysis: Prepare and present regular reports on customer support activities, trends, and performance metrics. Utilize data to make informed decisions and drive strategic initiatives. 7) Compliance and Standards: Ensure that the customer support team adheres to company policies, procedures, and industry regulations. Maintain a high standard of professionalism and service excellence. Qualifications: Bachelors degree in Business Administration, Communications, or a related field. At least 4-6 years of experience in customer support, with 2 years in a managerial or supervisory role.

Job Title: Customer Success Manager Location: Kolkata, India Experience Required: 810 years Industry: Skincare / Beauty / Consumer Goods Employment Type: Full-Time About Us: We are a growing skincare brand committed to delivering effective, natural, and dermatologically tested skincare solutions to our customers. Our mission is to help people feel confident in their skin by combining science and nature. We are looking for a dynamic and experienced Customer Success Manager to lead our customer engagement and retention initiatives and elevate the post-purchase customer experience. Role Overview: As the Customer Success Manager , you will be responsible for building long-term relationships with our customers, ensuring their satisfaction, loyalty, and advocacy. You will play a critical role in driving retention, reducing churn, and enhancing the overall customer journey. The ideal candidate will have a deep understanding of customer service, CRM, and the beauty/skincare industry. Key Responsibilities: Develop and implement strategies to improve customer satisfaction and loyalty. Lead the customer support team and oversee customer interactions across channels (email, chat, phone, social media). Monitor and analyse customer feedback, reviews, and satisfaction metrics to inform strategy. Act as a customer advocate within the company, working cross-functionally with marketing, product, and sales teams. Design and manage loyalty programs, referral initiatives, and customer engagement campaigns. Handle escalated customer issues with professionalism and a solution-oriented mindset. Leverage CRM tools to track customer journeys and personalize interactions. Identify upselling and cross-selling opportunities in collaboration with the sales team. Conduct regular training sessions for the customer support team to maintain service excellence. Requirements: Bachelor's degree in Business, Marketing, Communications, or a related field. 8–10 years of experience in customer success, client servicing, or customer support roles, preferably in the beauty, skincare, or consumer goods industry. Proven leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Hands-on experience with CRM platforms A customer-first attitude with a deep understanding of customer lifecycle management. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Key Responsibilities Prepare, update, and maintain daily, weekly, and monthly MIS reports for quick commerce platforms. Analyze sales, stock, and operational data across multiple q-commerce channels. Track KPIs such as order fulfillment rate, SLA adherence and cancellations. Reconcile platform sales with inventory and dispatch data. Coordinate with warehouse, supply chain, teams for accurate and timely reporting. Support business reviews with accurate data representation in Excel, PowerPoint, or other tools. Work closely with the finance and accounts team for invoicing and settlement queries Desired Candidate Profile Graduate in Commerce, Business Administration, or related field. Experience in MIS, preferably in e-commerce or quick commerce environments. Advanced MS Excel skills. Strong analytical and problem-solving abilities. Good communication and coordination skills. Ability to multitask and meet tight deadlines in a fast-paced environment

Job Summary: The Senior Executive/Assistant Manager - Billing In-charge will be responsible for overseeing the entire billing process, ensuring accurate and timely invoicing, and maintaining compliance with financial policies and regulations. The role requires strong attention to detail, excellent organizational skills, and the ability to collaborate with cross-functional teams. Key Responsibilities: 1. Billing & Invoicing Management: Generate and verify invoices accurately and in a timely manner. Ensure proper documentation and compliance with tax regulations (GST, TDS, etc.). Reconcile billing records with accounts receivable and financial statements. Coordinate with internal teams to resolve billing discrepancies. 2. Accounts Receivable & Collections: Monitor outstanding payments and follow up with clients for timely collections. Maintain records of payments received and update the financial system accordingly. Coordinate with the sales and customer support teams to address billing-related queries. 3. Compliance & Audit Support: Ensure compliance with company policies, accounting principles, and financial regulations. Prepare and maintain accurate billing reports for internal and external audits. Assist in tax assessments, statutory filings, and financial reporting. 4. Process Improvement & System Management: Identify areas for process improvement in the billing and invoicing workflow. Work on automation and digitization of billing processes for efficiency. Collaborate with IT and finance teams to enhance ERP/Accounting software integration Qualifications & Skills: Bachelors/Master’s degree in Accounting, Finance, or a related field. 2-4 years of experience in billing, accounts receivable, or finance roles. Proficiency in accounting software (SAP, Tally, QuickBooks, or ERP systems). Strong understanding of taxation, GST, TDS, and other financial compliance norms. Excellent communication, problem-solving, and analytical skills. Ability to work under tight deadlines and manage multiple tasks effectively

Job description- Executive - IT Role & responsibilities IT Asset support & maintenance 1. Managing and monitoring all installed network appliances, systems, and related infrastructure (cloud and on-premise). 2. Handle daily technical support activities on desktop, laptop, Linux, mac devices, printer, scanner, WIFI, CCTV, EPABX, biometric device, etc. Troubleshooting 1. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. 2. Installing, configuring, testing, and maintaining network-related operating systems, and applications/software/management tools. 3. Provide expertise for the overall network systems infrastructure and its support as it relates to all IT technologies. 4. Provide support, troubleshooting on door lock biometric device, adding new user, revoking door access exit employee, daily and monthly attendance report generation. 5. Setup google meet, Microsoft teams, and zoom meeting with conference room display. G-suite Admin 1. Maintain google workspace admin panel. 2. User creation & configuration with mail signature. 3. Backup G Suite data if needed. 4. Secure user authentication, Reset password. 5. Gmail storage up-gradation. 6. Watch Out for Abnormal Usag IT Asset management 1. Maintain complete organization IT asset details. 2. Maintenance IT materials invoice records. 3. Gathering a detailed inventory of an organization's hardware, software, and network assets. 4. Assign asset responsibilities to employees. 5. Ensure audit compliance for the IT assets. 6. Collaborate with management to define cost savings, asset compliances, and service improvements. 7. Monitor software licenses to ensure they comply with license agreements and usage standards. 8. Check IT asset warranties details for branded systems Corporate Account Management- 1. Maintain corporate accounts like GoDaddy, Bitdefender Gravity zone Antivirus, Microsoft account management, Tally Prime, etc. 2. Monitor validity, and renewal process for corporate accounts to ensure they comply with license agreements and usage standards. Tally Data Backup 1. Take backup daily basis tally data from the cloud tally server. 2. Troubleshoot cloud tally server when the issue occurred, remote tally setup, user creation, payment processing for tally cloud subscription, etc. 3. Provide tally data (old/live) to accounts team while require. Preferred candidate profile * Should be preferably a BCA or Any Graduate with IT Diploma/ Certification. * Should have a minimum experience of 2-3 years in similar role.

Job Title: HR Executive Location: Kolkata Experience Required: 2-3 Years Department: HR Key Responsibilities: Talent Acquisition: Collaborate with department heads to understand current and future hiring needs. Design and publish job descriptions across various platforms (Naukri, LinkedIn, etc.). Screen resumes, conduct initial telephonic interviews, and shortlist candidates. Coordinate and schedule interviews with hiring managers. Ensure a smooth candidate experience throughout the recruitment lifecycle. Maintain and update applicant tracking systems and recruitment dashboards. Build and maintain a talent pipeline for critical and recurring roles. HR Operations: Assist in on boarding and induction of new hires. Maintain employee records and support compliance with statutory requirements. Key Requirements: Bachelors degree in Human Resources, Business Administration, or related field. 2 to 3 years of hands-on experience in recruitment, preferably in a agile environment. Strong sourcing skills with experience using job boards, social media, and professional networks. Excellent communication and interpersonal skills. Detail-oriented with good organizational skills. Proficiency in MS Office and familiarity with HRMS/ATS tools is a plus.

We're Hiring: Customer Support- Intern Location: Kolkata Experience: Dot and Key is providing an internship opportunity for our Customer Support team for a period of 2 months with an opportunity to be taken as a full time employee based on your performance during the internship. If you are a good communicator with the zeal of problem solving, then this is the right opportunity for you! If you're ready to make an impact, wed love to hear from you! Role & responsibilities : Customer Success Associate