Customer Support - Insurance

Role Overview: You will be responsible for making outbound calls to potential customers to explain product features and benefits. Additionally, you will handle inbound inquiries and provide relevant information about insurance plans. It will be your duty to follow up with customers via calls/emails for renewals, documentation, and queries. Keeping accurate records of customer interactions in Excel and internal CRM is crucial. Sharing daily call reports and customer updates with the team is also part of the role. Collaboration with internal departments to resolve customer concerns effectively is necessary to ensure customer satisfaction. Meeting daily and monthly targets set by the management is a key part of this role. Key Responsibilities: - Make outbound calls to potential customers to explain product features and benefits - Handle inbound inquiries and provide information about insurance plans - Follow up with customers via calls/emails for renewals, documentation, and queries - Maintain accurate records of customer interactions in Excel and internal CRM - Share daily call reports and customer updates with the team - Collaborate with internal departments to resolve customer concerns effectively - Meet daily and monthly targets set by the management Qualifications Required: - Minimum qualification of 12th pass; Graduation is preferred - Excellent communication skills in Hindi and English - Confidence and persuasive ability in handling customers - Comfort with using Microsoft Excel for maintaining basic data and reports - Prior experience in tele-calling, telesales, or insurance is a plus - Proactive approach and positive attitude towards sales targets Additional Company Details (if available): N/A,