Customer Support - Insurance

You will be responsible for making outbound calls to potential customers to explain product features and benefits. Additionally, you will handle inbound inquiries and provide relevant information about insurance plans. It will be your duty to follow up with customers via calls/emails for renewals, documentation, and queries. Keeping accurate records of customer interactions in Excel and internal CRM is crucial. Sharing daily call reports and customer updates with the team is also part of the role. Collaboration with internal departments to resolve customer concerns effectively is necessary to ensure customer satisfaction. Meeting daily and monthly targets set by the management is a key part of this role. The ideal candidate should have a minimum qualification of 12th pass; Graduation is preferred. Excellent communication skills in Hindi and English are required for effective customer interaction. You should be confident and persuasive with a strong ability to handle customers. Comfort with using Microsoft Excel for maintaining basic data and reports is important. Prior experience in tele-calling, telesales, or insurance is a plus, but freshers will also be considered. A proactive approach and a positive attitude towards sales targets are desired qualities. Key Skills: customer service, communication skills, insurance knowledge, customer support, sales abilities.,