Customer Support – Healthcare(only Female Candidates can apply)

Job Title: Customer Support Executive – Healthcare

Location: [Cambridge Layout]
Department: Customer Support / Patient Services
Reports To: Operations Head

Job Summary:

We are seeking a compassionate and detail-oriented Customer Support Executive to join our healthcare team. The role involves interacting with Subjects, caregivers, and healthcare professionals to resolve queries, schedule appointments, provide service-related information, and ensure a smooth and supportive patient experience.

Key Responsibilities:

• Respond to inbound queries (calls, emails, chats)
• Guide patients through service offerings, procedures, and policies with empathy and clarity.
• Schedule and reschedule appointments, coordinate with doctors and departments as needed.
• Assist in resolving complaints and escalating issues when necessary to the relevant departments.
• Maintain accurate and updated records of patient interactions using CRM or hospital information systems (HIS).
• Follow up with patients for feedback, service confirmations, and reminders.
• Ensure compliance with healthcare regulations and patient confidentiality protocols.
• Provide support in managing insurance-related queries and documentation (if applicable).

Requirements:

• Education: Graduate in any stream. Preference for candidates with a degree or background in healthcare, nursing, or life sciences.
• Experience: 0–2 years in customer service, preferably in a hospital, clinic, diagnostics center, or healthcare BPO.
• Skills:
• Excellent communication and interpersonal skills
• Patient and empathetic approach
• Good command of English and regional language(s)
• Familiarity with CRM tools or hospital management systems
• Ability to handle pressure and multitask

Preferred Qualifications:

• Prior experience in handling patients/customers in a medical or diagnostic setting
• Knowledge of medical terminology
• Experience in telemedicine or digital healthcare support

Working Hours: [9 to 6 Monday to Saturday]

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,824.78 - ₹28,978.14 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person

Expected Start Date: 27/06/2025