Customer Support ExecutiveUS Night Shift WFO

As a Customer Support Executive at The Knowledge Academy, your role will involve handling day-to-day tasks during the night shift in Bengaluru. You will be responsible for managing and addressing customer inquiries, providing technical support, ensuring customer satisfaction, and delivering online support services. Your direct interaction with customers will involve resolving issues, answering questions, and providing an excellent customer service experience. Key Responsibilities: - Manage and address customer inquiries - Provide technical support to customers - Ensure customer satisfaction - Deliver online support services - Resolve customer issues and answer questions effectively Qualifications Required: - Customer Support, Customer Service, and Online Support skills - Technical Support and Problem-Solving skills - Dedication to ensuring Customer Satisfaction - Excellent written and verbal communication skills - Ability to work effectively in a night shift environment - Previous experience in a customer support role is beneficial - Familiarity with CRM software and ticketing systems is a plus - Bachelor's degree in any field or equivalent work experience,