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Jobs in Mumbai, Maharashtra
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WLC College India
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Customer Support Executive

Customer Support Executive

WLC College India

1 - 3 years

|

3 - 6 Lacs

Mumbai, Maharashtra

Posted:1 week ago| Platform: SimplyHired logo

Apply

Skills Required

Customer service English Microsoft Office Bachelor's degree In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Years of Experience:
1 - 3 Years

Key Skills:

Customer Service
Customer Support
Inbound Calling
Email Process
Microsoft Office Suite
Voice Communication Skills

Job Description:

To resolve queries of institutions and investors regarding CKYC processes and applications, to handle queries on emails and calls within the stipulated TAT.
To follow up with institutions to make necessary amendments to records.
To enter the details of every interaction in the system
Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated.
To capture suggestions received from institutions during query handling and convey the same to the Business teams.
Helpdesk working hours are 8:00 am to 8:00 pm, Monday to Saturday.

Shifts from

08:00 am to 05:00 pm
09:00 am to 06:00 pm
10:00 am to 7:00 pm
11:00 am to 08:00 pm

Eligibility criteria

Positive and healthy attitude towards work
Candidate should be a graduate in any discipline
Excellent communication skills, spoken and written
Fluency in English and Hindi. Additional languages known would be an added advantage
Pleasant tone and pace of speech

Job Type: Full-time

Pay: ₹300,000.00 - ₹600,000.00 per year

Schedule:

Day shift

Work Location: In person

More Jobs at WLC College India

Customer Support Executive

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Salary: Not disclosed

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WLC College India

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