Years of Experience: 1 - 3 Years Key Skills: Customer Service Customer Support Inbound Calling Email Process Microsoft Office Suite Voice Communication Skills Job Description: To resolve queries of institutions and investors regarding CKYC processes and applications, to handle queries on emails and calls within the stipulated TAT. To follow up with institutions to make necessary amendments to records. To enter the details of every interaction in the system Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated. To capture suggestions received from institutions during query handling and convey the same to the Business teams. Helpdesk working hours are 8:00 am to 8:00 pm, Monday to Saturday. Shifts from 08:00 am to 05:00 pm 09:00 am to 06:00 pm 10:00 am to 7:00 pm 11:00 am to 08:00 pm Eligibility criteria Positive and healthy attitude towards work Candidate should be a graduate in any discipline Excellent communication skills, spoken and written Fluency in English and Hindi. Additional languages known would be an added advantage Pleasant tone and pace of speech Job Type: Full-time Pay: ₹300,000.00 - ₹600,000.00 per year Schedule: Day shift Work Location: In person
As an employee benefits administrator, you will be responsible for various key functions within the HR department. Your primary duties will include recruitment and talent acquisition to ensure the organization attracts top talent. You will also handle employee onboarding and training processes to facilitate smooth transitions for new hires. In addition, you will be involved in managing employee relations and resolving conflicts that may arise in the workplace. Your role will encompass benefits administration, ensuring that employees receive their entitled benefits in accordance with company policies. Compliance with labor laws and regulations is crucial, and you will be expected to stay informed about any changes that may impact the organization. Performance management and evaluation are essential aspects of the role, where you will work closely with managers to assess employee performance and provide constructive feedback. Furthermore, you will develop employee engagement and retention strategies to foster a positive work environment and enhance employee satisfaction. This is a full-time position that requires you to work in person at the designated work location. If you are a detail-oriented individual with strong interpersonal skills and a passion for supporting employees, this role may be a perfect fit for you.,