Customer Support Executive (U.K Process)

About the Role:

We are looking for a Customer Support Executive to manage customer queries and service requests for our UK process. The ideal candidate should have excellent verbal and written communication skills and a customer-first mindset. You will be responsible for handling calls, emails, and chats efficiently, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and/or outbound calls from UK customers in a professional manner.
• Respond to customer inquiries via phone, email, or chat, and provide accurate information.
• Resolve complaints, service issues, and queries promptly while maintaining a positive customer experience.
• Document customer interactions and update CRM systems accurately.
• Meet performance targets including call quality, response time, and resolution rate.
• Adhere to process guidelines and maintain compliance with data security standards.
• Collaborate with internal teams to escalate and resolve customer concerns when required.

Required Skills & Qualifications:

• Excellent verbal and written communication skills in English.
• Ability to comprehend UK accent and communicate fluently.
• Strong interpersonal, problem-solving, and listening skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency (MS Office & CRM tools).
• High levels of patience, empathy, and professionalism.

Preferred Qualifications:

• Prior experience in an international voice process, preferably for the UK market.
• Experience in customer service or BPO environment will be an advantage.

Work Schedule:

• Willingness to work in UK shift timings.
• Weekends off / rotational offs (as per process requirement).

What We Offer:

• Attractive salary package with shift allowance (if applicable).
• Performance-based incentives.
• Professional training to enhance skill set.
• Opportunity to work in a global customer service environment.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance

Work Location: In person