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Jobs in Bengaluru
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Transcom
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Customer Support Executive

Customer Support Executive

0 - 3 years

|

2 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

Customer Care Customer Support Domestic Voice Process Bpo Voice Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Handle domestic voice process calls with a focus on providing timely resolutions and excellent service quality.
Work closely with internal teams to ensure seamless communication and issue escalation when necessary.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets for call handling time, first-call resolution rate, and overall customer satisfaction.

Desired Candidate Profile

0-3 years of experience in BPO/Call Centre environment or related field (customer care/support).
Excellent communication skills in English language (written & spoken).
Ability to work flexible shifts including rotational shifts as per business requirements.
Strong problem-solving skills with attention to detail and ability to multitask effectively.

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