Customer Support Executive

As a Customer Support Representative at The Future University, you will play a crucial role in ensuring a positive experience for our diverse student population. You will handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. Your responsibilities will include resolving customer issues efficiently, communicating effectively in English and Hindi, collaborating with internal teams, and maintaining accurate records in our CRM system. Additionally, you will assist with administrative tasks and contribute to a positive work environment within the customer support team. Key Responsibilities: - Handling incoming customer inquiries via phone, email, and chat - Resolving customer issues and providing timely solutions - Communicating effectively with customers in English and Hindi - Collaborating with internal teams to address customer concerns - Maintaining accurate records of customer interactions in CRM - Assisting with administrative tasks and generating reports - Contributing to a positive work environment and fostering a culture of continuous improvement Qualifications Required: - Strong communication skills in English and Hindi - Previous customer service experience preferred - Proficiency in CRM systems and Microsoft Office suite - Ability to multitask and prioritize in a fast-paced environment The Future University is India's fastest-growing live learning community, offering cohort-based courses with top instructors. The company believes in the power of community-based learning, active learning through hands-on projects, accessibility to industry experts worldwide, and bridging the gap between traditional education and 21st-century skills. Join us in our mission to transform learning experiences for students across the globe.,