Job Description

Position: Customer Support / BPO Executive (Freshers & Experienced)Location: Chennai/Hyderabad.Job Type: Full-timeOpenings: 10Are you a great communicator with a problem-solving mindset?Join Teralanx, a dynamic and growing company, as a BPO Executive! Job OverviewWe are looking for BPO Executives to handle customer queries, inbound/outbound calls, and support services. The ideal candidate should have strong communication skills, patience, and a customer-first attitude.Key ResponsibilitiesHandle inbound/outbound calls professionally.Resolve customer queries related to [products/services].Maintain accurate records in CRM systems.Meet performance metrics (call quality, resolution time, etc.).Upsell/cross-sell products if required.Collaborate with teams to improve customer satisfaction.Eligibility & SkillsEducation: Any graduate (12th pass or diploma holders may apply for some roles).Languages: Fluent in English + [Regional Language if needed].Technical Skills: Basic MS Office/CRM knowledge.Soft Skills: Patience, active listening, problem-solving.Shift Flexibility: Willingness to work in rotational shifts (24/7 support).