Customer Support Executive

1 - 4 years

2 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Customer Support

Location:

About the Role:

We are seeking a dynamic and results-driven Customer Support with upselling skills with a strong background in customer support and upselling. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to handle technical support queries with confidence. This role requires prior experience in international call centers and a proven ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Identify upselling opportunities and convert leads into long-term customers.
  • Provide

    basic technical support

    and resolve customer queries effectively.
  • Handle inbound and outbound calls professionally, ensuring high customer satisfaction.
  • Maintain accurate records of customer interactions and sales activities in CRM systems.
  • Collaborate with internal teams to ensure smooth onboarding and post-sales support.

Required Qualifications & Skills:

  • Mandatory:

    Graduate degree in any discipline.
  • Experience:

    • Proven

      tech sales experience

      with a strong track record of upselling (mandatory).
    • Prior

      international call center experience

      or similar customer service background.
  • Skills:

    • Excellent

      communication and interpersonal skills

      .
    • Basic knowledge of

      technical support

      processes and troubleshooting.
    • Ability to work under pressure and meet deadlines.

Interested immediate joiner can ping at komal.aswal@teleperformance.com

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Teleperformance (TP) logo
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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