Customer Support Executive

Position: Customer Support Executive
Job Location: Pune (Work from Office – Mandatory)
Shift: US Shift (Night Shift | Rotational Week Offs)
Experience Required: 0 – 5 Years
Salary: ₹28,000 – ₹60,000 CTC per month (based on experience)

About the Role

We are hiring Customer Support Executives for an exclusive project with Accenture. Candidates will be responsible for handling inbound and outbound calls, supporting a US-based client. Communication excellence, shift flexibility, and PF history in last two organizations are key criteria.

Key Responsibilities

• Handle customer interactions via inbound/outbound calls.
• Screen US-based candidates for client's hiring needs.
• Maintain accurate records and outcomes in the tool.
• Ensure high-quality communication, including confident call opening and closing.
• Follow client holidays (not Indian public holidays unless specified).

Eligibility Criteria

• Excellent Communication Skills (English)
• Versant Score: 58 or above (mandatory)
• PF history in the last 2 organizations
• Willingness to work in night shifts (US hours: 5 PM – 7 AM IST)
• Comfortable with weekend working (rotational shifts)
• Must be based in Pune
• Minimum 1-year experienced undergraduates can also apply

Preferred Skills

• Experience in US contact center operations
• Exposure to international voice process
• Customer Support / Contact Centre background

Salary Structure

• 0 – 6 months ------------------- ₹28,000
• 7 months – 3 yrs ------------------- ₹30,000 – ₹40,000
• 3 – 5 years ------------------- ₹40,000 – ₹60,000

Job Type: Full-time

Pay: ₹28,000.00 - ₹60,000.00 per month

Work Location: In person