Posted:3 days ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities
Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
Provide accurate information to customers regarding products/services offered by the company.
Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
Meet performance targets set by the organization for quality, productivity, and sales metrics.
Collaborate with team members to achieve common goals and objectives.
Desired Candidate Profile
0-5 years of experience in an international BPO environment (blended process).
Strong communication skills in English language (spoken & written).
Ability to work on rotational shifts including night shifts as per business requirements.
Basic computer knowledge with proficiency in MS Office applications.
Bulk Hiring For International BPO - Voice, Blended, chat - Fresher & Experience
Location : Pune, India
Roles & Responsibilities :
Hiring for Customer Care Executive Role.
Handling inbound and outbound calls providing customer service.
Resolving customer queries in a professional manner and ensuring customer satisfaction.
Adhering to the process and achieving performance targets.
Requirements :
Experience in BPO (International Voice/Chat) or customer service will be an advantage.
Flexibility to work in rotational shifts including night shifts.
Shifts :
Rotational shifts
Rotational Offs
US Shifts
UK Shifts
Perks & Benefits :
Attractive Salary Package with monthly performance incentives.
Hike on last drawn salary (30% on last salary for experienced candidates).
Insurance
Cab Facilities
Allowances
Interview Rounds :
Telephonic Screening : Initial conversation to assess your communication and basic skills.
HR
Versant
Ops
For any inquiries, feel free to reach out via call or WhatsApp.
Spes Manning
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