Customer Support Executive

3 years

2 - 4 Lacs

Posted:3 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Working Days: 6-day week
Industry: Solar

Role Overview:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring they receive prompt, helpful, and solution-oriented support via phone, email, and chat.

Your ability to resolve queries efficiently while maintaining a positive brand experience is key to succeeding in this role.

Key Responsibilities:

  • Handle customer queries, complaints, and requests through call, email, and chat
  • Provide accurate information about products/services and resolve issues within defined TAT
  • Follow up with internal teams to ensure timely resolution
  • Maintain detailed records of customer interactions and feedback
  • Escalate unresolved issues to appropriate departments as necessary
  • Ensure a high level of customer satisfaction and contribute to CSAT/NPS goals
  • Work collaboratively with the sales, service, and operations teams

Skills & Qualifications:

  • Bachelor’s degree in any discipline
  • 0–3 years of experience in customer service or support roles
  • Excellent communication skills (English and Hindi/regional languages)
  • Good listening skills and ability to remain calm under pressure
  • Proficiency in MS Office and CRM tools is a plus
  • Strong problem-solving attitude and customer-first mindset

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer
+91 9760655406

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