Posted:2 days ago|
Platform:
Work from Office
Full Time
Handle escalations raised by sellers regarding pickup delays, order issues, delivery concerns, or payment discrepancies.
Coordinate with internal teams such as Hub Operations, Field Executives, Tech Support, and Finance to resolve issues.
Log and track escalation tickets in the internal CRM or ticketing system, ensuring timely follow-ups and resolution.
Ensure SLAs and response timelines for seller escalations are strictly adhered to.
Provide real-time updates to relevant stakeholders regarding issue status or delays.
Analyze repeat issues/escalation trends and provide insights to the operations or seller management teams.
Ensure proper documentation of calls, escalations, resolutions, and any follow-up actions taken.
Assist in the continuous improvement of seller experience by identifying gaps in service delivery.
Education: Minimum 12th Pass;
Experience: 02 years in call center operations,
Comfortable with rotational shifts, including weekends.
Basic computer literacy and ability to quickly learn internal tools.
Languages : Hindi and English
Shadowfax Technologies
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