Customer Support Executive

2 years

2 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive (Female Preferred)

Location: Kalyan West, Mumbai

Experience Required: 0–2 Years (Freshers welcome)

Job Overview:

We are hiring a Customer Support Executive to manage and resolve customer queries efficiently while maintaining a professional and empathetic tone.

Key Responsibilities:

  • Respond promptly to customer inquiries through phone, email, or chat
  • Address and resolve customer issues effectively and professionally
  • Maintain customer interaction records in the system
  • Coordinate with internal departments to resolve escalated issues
  • Ensure a high level of customer satisfaction
  • Follow up with customers to ensure issue resolution

Desired Candidate Profile:

  • Excellent communication skills in English, Hindi, and Marathi
  • Basic computer knowledge; experience with MS Office and CRM tools is a plus
  • Strong problem-solving skills and a positive attitude
  • Ability to handle customers with patience and empathy
  • Prior experience in customer service will be an advantage

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Schedule:

  • Day shift

Application Question(s):

  • Can you join immediately?

Location:

  • Kalyan, Maharashtra (Required)

Work Location: In person

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