Customer Support Executive

Rapsys Tech Solutions

1 - 6 years

3 - 8 Lacs

Noida

Posted:-1 days ago| Platform:

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Skills Required

Service delivery Automation Interpersonal skills PDF data governance Customer Support Executive Training and Development Service quality CRM Identity management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Key Responsibilities: Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements: Bachelor s degree any stream. 1 year of customer support or related experience. Good communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. What We Offer: Supportive and collaborative work culture. Training and development opportunities. Clear career growth paths within the organization. Location: Noida, Uttar Pradesh (Required) Job Category: Customer Support Executive (CSE) Job Location: Noida

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Rapsys Tech Solutions

www.rapsystech.com

Information Technology

Innovate City

50-100 Employees

37 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Mike Johnson

Head of Marketing

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Customer Support Executive