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Customer Support Executive

Customer Support Executive

Radical Minds

0 - 5 years

2 - 3 Lacs

noida

Posted:3 weeks ago| Platform:

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Skills Required

debt recovery banking collection payment recovery debt collection loan collection collections process loan recovery credit collection recovery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage customer queries related to loan recovery, debt collection, and credit collection.
Handle inbound calls from customers to resolve their issues and concerns.
Identify potential risks and escalate critical cases to senior team members for further action.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets set by the organization regarding call handling time, resolution rates, and quality metrics.

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