Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Handle inbound calls and email queries from customers related to loan products and services.
Provide accurate information and assistance regarding personal loan applications, repayments, and account details.
Manage and resolve customer escalations efficiently while ensuring a positive customer experience.
Maintain detailed and accurate records of customer interactions and transactions in the system.
Collaborate with internal departments (operations, collections, etc.) to resolve customer issues promptly.
Follow company policies, procedures, and compliance guidelines during all customer interactions.
Identify process gaps and provide feedback to improve service quality and customer satisfaction.
North East Hire Purchase Company (india)
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