Posted:1 week ago|
Platform:
On-site
Full Time
We are hiring enthusiastic and customer-oriented Customer Care Associates to support our blended process (calls & emails).
This role requires excellent communication skills, problem-solving ability, and flexibility to work in UK shifts.
Manage customer interactions via calls, emails, and chats
Provide accurate information about products and services
Record and update customer details in CRM
Handle customer queries and complaints professionally
Escalate complex issues to the appropriate department for resolution
Ensure high levels of customer satisfaction and meet service standards
Graduate/Undergraduate with excellent English communication skills
0–2 years of customer service (voice) experience preferred
Good typing speed and knowledge of MS Office/CRM tools
Strong listening, problem-solving, and interpersonal skills
Willingness to work in UK rotational shifts
Health Insurance
Provident Fund
Training and career growth opportunities
Supportive and collaborative work environment
Narang Staffing Solutions
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